Just when it seemed that the troubles with Sprint were a thing of the past… uhm, NO! As Dane Cook would say, “This G**D*** epic battle has just begun!”
After the fiasco last weekend, I was left with a credit on my account of $53.14. Yey… uhm, NO!
I get an automated “courtesy call” from Sprint today, saying I was over my spending limit and my service may soon be disconnected. I was prompted to make a credit card payment over the phone (despite the fact I am not allowed to do that for whatever reason).
I hang up and dial *2 to check my balance and minute usage. The automated lady tells me I have a zero balance and again, a credit of $53.14. Ok, I’m really confused now.
I transfer myself to a customer service rep, who has to be the most clueless person I have ever spoken with. I tell her the situation, she places me on hold, then returns. She says yes, I have a credit of $53.14 on my account. Ok, I ask how I am over my spending limit. She says I owe them nearly $280.00 (I don’t remember the exact amount).
I’m shocked at this point, and ask how that is possible if I have a credit to my account… meaning I have overpaid. She tells me again I owe XXX amount of money. Lady, look, that doesn’t even make logical sense; think about what you are saying!
She puts me on hold once again for about five minutes, comes back and confirms this once again. I ask her to break it down because it’s impossible. She starts way back in March’s billing period, stumbling and correcting herself several times right from the start. It didn’t help matters that she spoke with a heavy foreign accent.
She quickly tried to explain her reasoning, which made no sense at all. From what I gathered, she was trying to bill me twice for March and didn’t mention my payment on April 24 - WTF. I tell her this is ridiculous, that I am hanging up, going inside (ironic my cell phone service doesn’t pick up worth a damn in my room) to check my billing and banking records and will call back shortly.
I’m pretty angry at this point, and “shortly” turns into a good hour. I printed out all of my online bill statements from February to May, cross-reference my payments with my bank statements - everything adds up correctly, and there is no way in hell I owe them nearly $280.
I head back outside and place my call. I talk to another lady who has a similar accent, but is indeed someone different. I explain the situation to her. Her reply stunned me.
“Sir, I can assure you that you have a balance of zero and you have a credit of $53.14.”
What?! I just wasted an entire hour researching this… why did the other lady tell me I owed so much money? Why did I receive a “courtesy call” saying I was over my spending limit?
She had no answer for me. Then, she has the nerve to ask me something to the effect of “have I answered all of your questions today?”. Are you serious?! My reply, “Nope, you told me something completely different from the other lady I talked to. One of you is lying and I don’t know what to believe… so, no, you haven’t helped me at all!”.
